-We ship all orders via USPS Priority Mail (2-3 day delivery) with tracking no later than the next business day.

-Shipping charges to all 50 states is a flat $5.00 for Priority Mail, for up to three (3) pairs.

-Shipping charges for overnight priority mail is $20.00 for up to three (3) pairs. FedEx packages must be sent to a physical address, no PO boxes.

Occasionally there is a need to return the arch supports for a different size.   We will work with you until you have a proper fit. My Healthy Foot will pay for shipping to the customer.   The customer is responsible for returning the original product and must be in resellable condition. Notify us prior to returning any products. The orginal product must be returned within 14 days after receiving the replacement product or the credit card will be billed the current listed price for that product.

If the customer wishes to cancel the order after the purchase is made by credit card and before the order is sent out, a 10% fee is charged for credit card expenses and transaction handling.

If the customer wishes return the product within 3 days after receipt a 15% credit card fee plus shipping costs will be deducted. The product must be returned in resellable condition. No returns on used insoles cushions.

Replacement of products under Warranty:

Soft Natural - Carries a six month warranty - $10 shipping and handling fee for replacement.
Winstep - Carries a one year warranty - $10 shipping and handling fee for replacement.
Journey - Carries a one year warranty - $10 shipping and handling fee for replacement
Sundance - Carries a five year warranty - $20 shipping and handling fee for the replacement.

All returns and replacements must be preceeded by the customer notifing us via a phone call, fax or e-mail of the desired exchange.

Replacement under warranty will be made if the product structuraly fails and can no longer provide it's intented benefits. The final decision for replacement is to be made by My Healthy Foot.

It is highly recommended when returning the product to use a carrier that offers insurance and package tracking service. My Healthy Foot not responsible shipments sent by the customer that are loss in transit.

- After you have made a good faith effort to follow all of the instructions as outlined in the Wearing Schedule, My Healthy Foot will promptly refund 50% of your purchase price.   The foot impression sheet, sales receipt and correctors are to be returned to the address listed below within six months of the customers receipt of the product.

-The orthotics are considered a personal item.   The used products that are returned can not be re-sold.   The historical return rate is about 2% of the foot corrector orthotics shipped.   In other words the vast majority of our customers are happy in their Alzner arch support inserts (foot correctors) from My Healthy Foot.